We regret to inform you that we cannot help you in this case. To protect user’s privacy and avoid infringing user privacy, we do not keep user data on any kind of server. Our app uses the internal storage of your device only. If you delete the app, all your data will also be deleted.
Our apps are free to download. We also offer a free version with basic features that users can have a pleasant experience before they intend to sign up for the subscription. In the free version, we have some photo import limitation, which are 200 photos and 20 videos.
Importing photos will not be limited to the premium version, and we are happy to offer you a 7-day trial before your first payment.
Our apps are free to download. We also offer a free version with basic features that users can have a pleasant experience before they intend to sign up for the subscription. In the free version, we have some photo export limits, which are: 10 photos/day, 2 videos/day; 50 photos/month and 6 videos/month.
Exporting photos will not be limited to the Premium version, and we are happy to offer you a 7-day trial before your first payment
To protect user’s privacy, we do not keep user data. Photo Vault uses the internal storage of your device only. To transfer data to another device, please follow these steps:
1. Export photos and videos from our app on your old device.
2. Transfer them to the new device.
3. Import them back to the app on the new device.
To protect user’s privacy, we do not keep user data, including passcode on any server. However, it is quite troublesome when users forget the passcode. So we will try to update the function that users can recover passcode in the future.
In case you lost your data for any reason, please try to access your iCloud account or go to Recently Deleted section to get them back (Please note: iCloud only backup photos, videos, and contacts).
To protect user’s privacy, we do not keep user data on any server. Photo Vault uses the internal storage of your device only. If our app is removed for any reason, all your data saved in the app will also be lost. We also have informed this in the app description.
If you do not turn on remove after import mode, please try to access your iCloud account or go to Recently Deleted section to get them back. (Please note: iCloud only backup photos, videos, and contacts).
We apologize for any inconvenience caused. Your issue may relate to device silent mode. Please turn off silent mode to enjoy your video.
If you are still unable to hear the audio in the video, please patiently describe in detail your issue again by contacting us via [email protected]
According to the pop-up message, your issue may relate to the difference in Apple ID for signing up and downloading. Please make sure that you signed up subscription by the Apple ID that you downloaded the app. To make it easier, please follow these steps:
1. Log in your iTunes by Apple ID that you used for signing up the app. (please find the subscription confirmation or invoice email from Apple to make sure you login by the right Apple ID).
2. Go to the setting -> Your name -> iTunes and App Store -> Tap to view your Apple ID -> Purchase history -> If you see the billing of our app in this Apple ID, please continue the next steps.
3. Tap Restore Purchase in setting. You can restore those purchases with your Apple ID login credentials without having to pay again.
4. Try to use Premium features. If it doesn’t work, please try to check the restrictions on your device to make sure in-app purchases are allowed or restart your device and try again.
If you need any help in advance, please try to contact Apple Support.
We apologize for any inconvenience caused. We regret to inform you that we cannot help you in this case. The function to recover deleted photo is only available in the Premium Subscription and we are happy to offer you a 7-day trial before your first payment. Besides recover photos in the trash function, you can also access all other premium features in Premium Subscription.
A subscription purchased via the Apple App Store can be used on up to 5 iOS devices. Please note that subscriptions purchased from the Apple App Store cannot be used across platform (i.e. on both iOS and Android devices).
Before following these instructions, please ensure that you have the most recent version of the app installed on your device.
First, make sure you are logged in to the same iTunes Account/Apple ID used to purchase the app
On your Apple device:
- Go to Settings
- Tap iTunes & App Store
The Apple ID you are logged into will displayed. If this is not the ID used to purchase the app log out of this ID. To log out of this ID:
- Tap the Apple ID.
- Tap log out.
- Sign in with the Apple ID used to purchase the app. (This Apple ID will be listed on the email that you received from the App Store at the time of purchase.).
Then Restore your subscription.
After ensuring that you are logged into the correct Apple ID, you can Restore the app subscription.
- Download the app from the Apple App Store.
- Launch the app on your iOS device.
- On the Subscription pop-up page, tap “Restore Purchase”
- If you do not see the Subscription pop-up page tap Parents and enter your year of birth. Then tap Subscription and Restore Subscription.
Switch your subscription to a different type, such as a monthly plan, annual plan, or student plan. And see a list of subscription plans that Apple offers.
How to change your subscription plan on your iPhone, iPad, or iPod touch
- Open the Settings app.
- Tap your name, then tap Subscriptions. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
- Tap the subscription that you want to change.
- Choose a different subscription option. If you choose a subscription that you can share with family members, make sure that you have set up Family Sharing or joined an existing family group.
Change your subscription plan on your Mac
- Open the App Store app.
- Click the sign-in button
or your name at the bottom of the sidebar. - Click
View Information at the top of the window. You might be asked to sign in. - On the page that appears, scroll to Subscriptions, then click Manage.
- Click Edit next to the subscription that you want to change.
- Choose a different subscription option. If you choose a subscription that you can share with family members, make sure that you have set up Family Sharing or joined an existing family group.
You can access your subscription information through Manage Subscription in device settings.
This page will tell you when your trial or subscription began as well as include a link to cancel your automatic renewal. For further details about trials and subscriptions through iTunes, please follow the steps below.
- Go to phone Settings
- Click iTunes & App Store
- Click Apple ID at top of screen
- Click View Apple ID
- Click Subscriptions
- Click desired app
- View subscription status
Note: If there is a Cancel Subscription button, that means your subscription is active; Otherwise, that means your subscription auto renewal has been already canceled. You can see the renewal date or expired date there.
For a set period of time, you could use the app, free of charge, before being charged the monthly or yearly subscription.
Here are a few things to keep in mind about free trials:
- The developer sets the trial length. A prompt during the sign-up process will let you know just how long that is.
- Once the trial is over, the App Store will automatically charge your Apple ID’s default payment method.
- Going forward, the subscription will auto-renew based on the app’s subscription model.
According to Apple, if you decide to cancel a free or discounted subscription, it’s best to do so more than 24 hours before your renewal date, because otherwise you could still be charged.
The process amounts to opening the Settings app then selecting your name > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.
Next, select the app you want to cancel a free-trial subscription to and follow the prompts.
The best part? Your free trial doesn’t end the second you cancel it. You can continue to use the trial until your renewal date, and if you change your mind, sign back up for the paid subscription.
About canceling a subscription
- Most subscriptions automatically renew unless you cancel them.
- If you cancel, you can keep using the subscription until the next billing date.
- If you cancel during a trial period, you might lose access to content immediately.
If you signed up for a free or discounted trial subscription and you don’t want to renew it, cancel it at least 24 hours before the trial ends.
See or cancel subscriptions on your iPhone, iPad, or iPod touch
- Open the Settings app.
- Tap your name.
- Tap Subscriptions. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
- Tap the subscription that you want to manage. Don’t see the subscription that you’re looking for?
- Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew.
See or cancel subscriptions on your Mac
- Open the App Store app.
- Click the sign-in button or your name at the bottom of the sidebar.
- Click View Information at the top of the window. You might be asked to sign in.
- On the page that appears, scroll until you see Subscriptions, then click Manage.
- Click Edit next to the subscription that you want. Don’t see the subscription that you’re looking for?
- Click Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won’t renew.
See or cancel subscriptions on your Apple Watch
- On your Apple Watch, open the App Store.
- Scroll to Account and tap it.
- Tap Subscriptions.
- Tap the subscription that you want. Don’t see the subscription that you’re looking for?
- Tap Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won’t renew.
See or cancel subscriptions on Apple TV
On Apple TV, you can edit subscriptions only for tvOS apps that are installed on that Apple TV. For Apple TV (3rd generation or earlier), use an iOS or iPadOS device or computer to manage your subscriptions.
- Open Settings.
- Select Users & Accounts, then select your account.
- Select Subscriptions.
- Choose the subscription that you want to manage, then select Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won’t renew.
If you don’t have an Apple device
To see or cancel your subscriptions, use iTunes on a Windows PC or follow the steps for your Android device or other device.
If you don’t see the subscription that you’re looking for
If you tried to see or cancel a subscription and you can’t find the subscription that you’re looking for, check the following things. Or contact Apple Support.